Microsoft Dynamics CRM

Microsoft Dynamics CRM is software from Microsoft supporting Customer Relationship Management processes out-of-the-box. Existing version for On-Premises is called Microsoft Dynamics 365 for Customer Engagement and the online version has evolved into a number of apps built on the Power Platform.

Already in the early versions Microsoft Dynamics CRM could be extended to support any relationship and xRM became a concept among the people implementing solutions build on this platform. Over the years there have been several versions of this software. It started as On-Premise software, an online version was introduced and the On-Premise version and online version continued to evolve separately.

History

Microsoft made an acquisition in 2001, iCommunicate, a CRM company with 10 employees. In 2003 Microsoft CRM 1.0 was released.

Versions

Microsoft 1.0, released in January 2003

Microsoft 1.2, released in December 2003

Microsoft Dynamics CRM 3.0, released in December 2005

Microsoft Dynamics CRM 4.0 (a.k.a. Titan), released in December 2007

Microsoft Dynamics CRM 2011, released in Beta in December 2010, Release Candidate in December 2010 and finally released in February 2011

Microsoft Dynamics CRM 2013, released in Closed Beta in July 2013, Online went live in October 2013, On-Premises released in November 2013

Microsoft Dynamics CRM 2015, released in September 2014

Microsoft Dynamics CRM 2016, officially released in November 2015. Versions 8.0, 8.1, 8.2. With 8.2 the name changed into Dynamics 365

Microsoft Dynamics 365 Customer Engagement - the On-Premise version which still exists

The online version has evolved into a number of apps built on the Power Platform, e.g. Dynamics Sales, Dynamics Customer Service etc.

External Links

• Microsoft Dynamics CRM on Wikipedia
• Migration to the cloud by Alex Shlega