Difference between revisions of "Microsoft Dynamics 365"
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| − | Microsoft Dynamics 365 is a product family from Microsoft. It consists of software which supports Customer Relationship Management processes (former [[Microsoft Dynamics CRM]]) as well as other processes. | + | Microsoft Dynamics 365 is a product family from Microsoft. It consists of software which supports Customer Relationship Management processes (former [[Microsoft Dynamics CRM]]) as well as other processes. The former CRM functionality can now be found in a number of [[model-driven apps]], sometimes still referred to as "Customer Engagement apps". |
== Customer Engagement apps == | == Customer Engagement apps == | ||
Revision as of 07:19, 26 January 2021
Microsoft Dynamics 365 is a product family from Microsoft. It consists of software which supports Customer Relationship Management processes (former Microsoft Dynamics CRM) as well as other processes. The former CRM functionality can now be found in a number of model-driven apps, sometimes still referred to as "Customer Engagement apps".
Customer Engagement apps
- Dynamics 365 Sales
- Dynamics 365 Customer Service
- Dynamics 365 Marketing
- Dynamics 365 Field Service
- Dynamics 365 Project Service Automation